1. What is a warranty deposit?
It is the amount of money you have to give the renter to cover the possible damage to the objects furnishing the rented place. It is also used to cover the possible damage done to his apartment by the tenant.
The warranty deposit will be given back to you hen you leave. It may also be mailed (a check in Canadian dollars) the week after your departure, if the apartment is left as you found it on your arrival. Any repairs or replacement of missing or broken objects will be deduced from this deposit.
In no way can the deposit be used to pay for the last month’s rent.
2. What is a booking (or reservation) deposit?
It is the amount you pay in order to make sure that the apartment you’re interested in will be reserved for you until you arrive.
3. How will I get from the airport to the apartment?
At the airport, you can choose between a rented car, the shuttle or a taxi. You’ll find all information on these different modes of transportation on the web site of the Montreal airports (http://www.admtl.com). As you can see, our shuttle service might be the best option for you!
4. At what time can I get into the apartment?
As a rule, the apartment is available from 4:00 pm on the day of your arrival, unless you have agreed otherwise with the owner(s).
5. How can I get the keys and the apartment when I arrive?
It is generally the owner who will give you the keys on your arrival. To make things easier for him, we’d appreciate it if you send us precise information on your flight: flight number, date and time of arrival, which airport. Unless otherwise agreed with the owner, arrival at the apartment is generally possible from 4:00 pm on.
6. Do I have to bring sheets and towels?
They are always included in the rent and are available at the apartment.
7. Can I have an Internet connection at the apartment?
Some apartments offer the Internet connection and others don’t. In the latter case, you may get one installed at your own expense.
Free Internet: We can provide you with a CD allowing you to get connected to AOL for three months, free of charge. When you leave, you just have to cancel, free of charge. You will thus have access to basic Internet, slow speed.
High Speed Internet: you decide on an arrangement with Bell Canada for the installation of High Speed Internet.
Please note that this arrangement is not possible in all apartments.
8. When do I have to leave the apartment?
Unless agreed differently with the owner(s), departures are done before 10:00 pm. As a rule, the owner will inspect the apartment with you and give you back your warranty deposit.
9. Do I have to do the housework?
You will take possession of a clean apartment and the cleaning of it will be done after you leave. However, we ask you to leave the premises clean. Maintenance fees could be asked from you if the apartment isn’t in its initial condition (empty garbage cans, clean floors, empty and cleaned refrigerator, stove and ovens, etc.).
10. Would I have other charges, as compared to those agreed to?
Our prices are “all included”, which means that you pay only for long distance calls. Everything else is included in the rent: electricity, heating, hot water, TV cable ( a minority of apartments don’t have it) and the phone with unlimited local calls.
11. What about long distance calls?
At a “dépanneur”, the equivalent of a convenience store, you can buy a calling card ($5,00, 10,00, etc.) which will allow you to make international calls at very advantageous prices from your own apartment or any phone booth.
12. What do 2 1/2, 3 1/2, etc. exactly mean?
It is the number of rooms in the apartment, the 1/2 being the bathroom. For example, in a 3 1/2, you will find a kitchen/dining room, a bedroom, a living room and a bathroom.
In some 4 1/2, you will find 2 bedrooms: in others, a bedroom and a study.
A bachelor is a furnished apartment made of a single main room with a bed, a couch and an equipped kitchen, which is often separated from the main room.
13. What is the difference between a furnished and equipped apartment and a semi-furnished one?
Semi-furnished apartments, as one can see them advertised almost everywhere, generally offer only basic electrical appliances (refrigerator, stove).We rent only apartments which are completely furnished and equipped, in which you will find EVERYTHING (domestic appliances, beds, couch, table, chairs, TV set, sheets, towels, cutlery, crockery, pots and pans, iron, etc.). We like to say to our customers: “Just bring your suitcase!” Please note, however, that some of our apartments do not offer washing machine and dryer. Of course, we let you know it when we propose the apartment.
14. Can your apartments be rented by the week?
Yes, some can and others are rented only by the month. It will be our pleasure to inform you on request.
15. Are your apartments accessible to handicapped people?
Some are and others aren’t. Mention to us that you look for such an apartment, and it will be our pleasure to inform you on request.
