All questions to use and understand GlobaRent
How does the GlobaRent process work?
GlobaRent allows you to book or provide furnished accommodations in a really simple way:
As a Guest, here is how it works:
· Make inquiry and wait for GlobaRent’s reply
· Keep in touch with owner and book directly with him
· Pack your bags and get ready for your trip!
Find out more at: For Guest Section
As a Host, here is how it works
· GlobaRent will contact you about an inquiry
· Confirm the availability so GlobaRent could put you in touch with guest
· Book directly with guest
Find out more at: For Host Section
How do payments work on GlobaRent?
The payment system is simple and secure.
Once a host has confirmed availability, the guest makes the booking deposit
At the arrival, the guest gives the rest of the booking deposit to fill the rent and gives the security deposit
Does GlobaRent cost anything?
GlobaRent is completely free for hosts and guest to use.
We don't charge you any setup/listing fees. Hosts may post as many listings as they like at GlobaRent for free.
Once owners book his property we ask for a 10 % agency fees.
The fee we collect helps us to pay for the service we provide.
What types of listing are available on GlobaRent
GlobaRent as 2 types of listings you can choose from
· Apartment (1 to 3 bedroom, loft, studio)
· House (a whole building available for a group of guests, family, friends)
What are GlobaRents’s rules?
In order to make your experience at GlobaRent.com more pleasant we have created rules for guests and host.
Check our RULES section to find out more about our rules. Make sure to read the terms and conditions and to
check periodically for changes to policies and agreements.
Why is GlobaRent not available everywhere?
GlobaRent choose to be a specialist in Montreal, we love this city and we want to share this passion with you.
Still haven't found what you are looking for? Contact Us
Account/Settings
How do I access my account information?
To access your account, simply click on the top left of the page where it says “Log In”. From there you can view/edit your profile
and change settings, rates etc.
I am not receiving emails from GlobaRent, is there something wrong?
There are a number of reasons why e-mails may not get to your Inbox, including any custom filters you may have created.
Please be sure your spam filter is set to accept emails from GlobaRent.com and you should be good to go!
My password is lost or forgotten, what do I do?
At the Sign in screen, simply click the link below “Forgot your password”. Enter your email and we will send you an email
with your password.
How can I view/edit my personal profile?
After Log in:
· Go to "My Profile" on top right of the page, then click on "Edit".
· Go to “Add new property” if you want to add one of your property
· Go to “Manage property” if you want to modify your property
How do I terminate my account?
Simply send an email to owners@globarent.com and your account will be terminated.
When you do so please be so kind to explain why you wish your account to be deleted.
Your feedback is extremely important to us.
When you do so please be so kind to explain why you wish your account to be deleted.
Your feedback is extremely important to us.
Can I upload any photo formats and size?
GlobaRent supports exclusively JPEG format images with a maximum size 700x525
Photos number are unlimited, more you put and more your apartment will be rent.
Still haven't found what you are looking for? Contact Us
For Guests
How does GlobaRent work?
Once you have found an accommodation that meets your needs, send the information form below the property description.
We check this form then the inquiry is sent to the host for confirmation of availability.
1) Make inquiry and wait for GlobaRent’s reply
2) Keep in touch with owner and book directly with him
3) Pack your bags and get ready for your trip!
When availability is confirmed by the host, we put him in touch directly with you to finalize the rental
What payment options do I have?
We definitely advice you to open a paypal account for the transaction with the owners. It is
easy, simple and safe.
I am in touch with the host and haven't heard back yet. What should I do?
Hosts get multiple inquiries every day and sometimes they may have missed your inquiry. Feel free to send a
follow up message to remind them.
How do I see the exact address of the property and the contact information of the host?
The full address and contact info is hidden for privacy purposes. These will be sent to you once you make a booking inquiry
through GlobaRent.
After you book, both you and the host will receive an email with each other's contact information so you can call/email each
other to arrange details of the check in and the rent.
What happens if I need to cancel an existing booking?
You can only cancel a booking prior to checking in. Once you have checked in, you will need to speak to the host directly about
cancellations or changes to your stay.
If you need to cancel a booking prior to checking in, you must first send a message to the host to inform him/her of the reason
for your cancellation and negotiate directly with him for the refund for your booking deposit.
What happens if the host cancels my booking?
GlobaRent will try to find you something else.
Please note that GlobaRent is simply a platform that facilitates and connects you with hosts. We do not manage any of the
properties you see on our site and we are NOT responsible for Host cancellations as these are situations not within
GlobaRent's control. That being said, we will always do our best to secure you an alternative.
What should I do if I am no longer interested in a property I made an inquiry for?
To be super polite send a message informing the host and GlobaRent why you are no longer interested in his/her property.
Can I call or email the host directly?
You cannot communicate directly with the host before send an inquiry thought GlobaRent.com
Can i see the property before I book?
You can manage a visit directly with the host after we put each other in touch
What if the property I am interested doesn't have enough information or no images at all?
Send the host a message to ask for more information and photos. If a host doesn't know how to upload pictures to
the listing, GlobaRent can help. Just send us a message (owners@globarent.com) and we'll assist further.
Who does the check in once I book a place?
It is generally the owner who will give you the keys on your arrival. Please inform your host of your expected arrival time
(if you are arriving by air, we encourage to leave your flight number as well) and arrange the details of check in/keys
exchange directly with him/her as each host has a different check in procedure.
How is the security deposit handled?
Some hosts reserve the right to require a security deposit for the protection of damaged or missing items in the property
of the stay.
The security deposit is usually collected in form of cash (although sometime a simple credit card authorization would work)
on the check in day and returned to you when you check out (as long as nothing is damaged or missing).
GlobaRent does NOT handle the payment or reimbursement of this deposit.
Can I get an invoice for my stay?
Yes you can. Just email us if you need one and we'll generate one for you.
Can I call GlobaRent and ask for availability in a specific part of Montreal?
Yes you can. That will be a pleasure to help you to find a property which corresponds to your expectation.
In GlobaRent, the needs satisfaction of our customer is the most important
Still haven't found what you are looking for? Contact Us
For Hosts
How do I list a property on GlobaRent?
Listing a property on GlobaRent is free. Just sign up and create your account with your profile and your property.
We check if they miss some important information as price, pictures or descriptions, then we will activate you account
and we ask you directly your availability. You’ll get an email with a link, follow the link to see your apartment on GlobaRent.
How do I get paid?
GlobaRent doesn’t handle the rent. You have to manage that directly with the guest. We advise you to deal thought PayPal.
It is easy, simple and safe.
Do I have to pay to list a property?
We don't charge you any setup/listing fees. Hosts may post as many listings as they like at GlobaRent for free.
Once you book your property we ask for a 10 % agency fees. We will send you an invoice by email the first day of the rental
What if I have multiple spaces that I would like to rent out?
Feel free to list as many accommodations as you like.
Also, if you have 3 apartments for rent, make sure you have all 3 listed separately for maximum exposure.
If you have only one listing for all 3 apartments, guests won't know that you might have 2 other units available.
Can I show all my GlobaRent properties on one page?
Yes, click on top left where it says "Log In", then "Manage property"
For Hosts - Can I respond to an inquiry via email?
Yes, once we get in touch with guest. You can respond to guests via e-mail, from your PC, MAC or mobile device while you
are on the GO!
How can I communicate with potential guests?
Once guest make an inquiry for your property, we will give each other contact. Then you could communicate directly with him/her.
Am I obligated to host a guest who has sent me an inquiry?
You decide to whom you would like to rent your place. Feel free to ask guest for more information before you decide.
What if my guest does not make payment in a timely manner? Can I accept inquiries for overlapping days?
GlobaRent advise you to work on a first come first served basis. Feel free to send a gentle reminder to the guest to
remind him/her to make booking deposit payment if you've been holding a place for them.
And yes, you can accept as many inquiries as you wish, but we advise you that the property will go to the first
guest who pays the booking deposit.
For Hosts - How can I insure my belonging? Does GlobaRent provide insurance?
Hosts can arrange for a security deposit to be held for the duration of the stay and returned upon checkout if nothing is
lost or damaged.
We do not provide any others insurance for hosts at this time. Those being said, always use good judgement, put away
your precious valuables, and give clear instructions to your guests on how to operate items in your home.
How do I edit the rates of my listing?
To edit your rates, simply sign in and go to “Manage property”. Find the property you would like to manage and click on
the property name button, then select the "Rates" tab.
How do I edit the availability of my listing?
You can just send us an email when they are any changes in your availability
How do I edit the details, amenities and photos of my listing(s)?
Simply log in, go to “Manage property”. Find the property you would like to edit and click on the property name button
to edit the details. Or click on the “Amenity” button to edit furniture. Or click on the “Photos” button to upload or delete photos.
How do I improve the visibility of my listing?
The ranking of the listing is unpredictable and change at each update page. However, we put your property in
the top 5 at the top of the screen if your property is still available at the last minute of your availability
How do I protect myself against guest cancellations?
To protect against cancellations, choose your guests carefully and ask any questions you may have of prospective guests.
What shall I do if a property I confirmed availability for is no longer available?
You could be super polite with the guest and send him an email explaining why the place is no longer available for him.
What legal, insurance and tax issues do I need to consider before listing on GlobaRent?
You will need to consult with your own lawyer and accountant about the implications of renting out your space.
Is there a way for me to suggest alternative properties for inquiries I receive?
If you have more than one active property available on GlobaRent, you can suggest alternatives for inquiries you receive.
For Hosts - How do I cancel a confirmed booking?
First, send a message to the guest explaining the reason for cancellation. Then refund him if he paid a booking deposit
For Hosts - How can I select my payment preferences?
You can pay the 10% GlobaRent’s agency fee by PayPal or by cheque
Someone is asking for more pictures - how do I send them?
GlobaRent allows you to upload as many images as you wish free of charge. To add/edit/delete images please go
to your Account > Photos.
Exchange of images outside of the GlobaRent system is not advice.
Listings without images are not allowed because your chances of getting inquiries are very low if you don't have pictures.
Also it is best to upload images on GlobaRent because once they are uploaded, they stay on your listing and you don't have
to send them again and again.
Still haven't found what you are looking for? Contact Us
Rules
Profile information & Property description
· Do not post any contact information in the description (No emails, telephone numbers, addresses and external links).
· No vulgar or discriminatory language.
· Do not post commercial sales ads, promotions, job hunting etc..
Our staff constantly patrols profiles and listings and will remove the information that are not in compliance.
GlobaRent reserves the right to delete a property or suspend accounts in case of further violation of the rules.
GlobaRent reserves the right to delete a property or suspend accounts in case of further violation of the rules.
Contacting hosts and guests
Contact information exchange is not permitted at GlobaRent until an inquiry is made thought our web site and until we put
host and guest in touch.
Our staff will remove the information that is not in compliance. Further violation of the terms will lead to suspension of the account
Our staff will remove the information that is not in compliance. Further violation of the terms will lead to suspension of the account
Property images
GlobaRent reserves the right to delete property images considered inappropriate (image showing dirty room, images with
watermark/logo, pictures showing people....)
And of course...showing the best images does NOT mean you have to lie about it, images MUST ALWAYS represent the
property you are advertising.
We recommend displaying pictures in the following order (if available):
1. Living area
2. Bedroom(s)
3. Kitchen
4. The view from the apartment/house
5. Exterior of apartment/building (no generic pictures of the city)
Still haven't found what you are looking for? Contact Us
Contact Us
Call GlobaRent and speak to a representative
You call us at +1-514-277-6266. Phones are open 9am-6pm, Monday to Friday
As tenants, contact Hakim booking@globarent.com
As owners, contact Camille owners@globarent.com
How to contact GlobaRent Help desk
What is the response time to a member inquiry?
We promise to deal with your concern as promptly as we possibly can.
Usually we respond within few minutes or few hours. If you can't get a hold of us through the phone, please send us
Usually we respond within few minutes or few hours. If you can't get a hold of us through the phone, please send us
an email with more information and this will speed up the resolution time of your inquiry once we get back to you
Glossary
Booking deposit: It is the amount you pay in order to make sure that the apartment you’re interested in will be
reserved for you until you arrive
Security deposit:It is the amount of money you have to give the renter to cover the possible damage to the objects
furnishing the rented place. It is also used to cover the possible damage done to his apartment by the tenant.
The security deposit will be given back to you when you leave. It may also be mailed (a check in Canadian dollars)
the week after your departure, if the apartment is left as you found it on your arrival. Any repairs or replacement of
missing or broken objects will be deduced from this deposit.
In no way can the deposit be used to pay for the last month’s rent.
Inquiry: When a guest contacts GlobaRent expressing interest in a property.
